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On-Demand Webinar

Boost Agent Performance with Remote Live Coaching
Featuring Mike Ringman, CIO, TELUS International

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Guest speaker: Mike Ringman, CIO TELUS International

In this 30 minute session, CafeX and Michael Ringman, CIO of TELUS International discuss innovative strategies to improve call center performance. Viewers will learn:
  • New ways to address the training demands of today’s distributed and transient workforce;
  • How to make new hires more productive more quickly;
  • The importance of omni-channel coaching solutons that support real-time collaboration with trainees. 

Viewers will also receive a live demo of CaféX Supervisor Assist, a remote live coaching solution for today’s omnichannel and mobile workplace.